Return Policy


Customer Service

Return & Refund Policy

We offer a 30-day return window calculated from the date you receive your parcel.


R
watgater Returns
01
Eligibility

Return Eligibility

Return request must be submitted within 30 calendar days upon delivery of your item.
Products must be unused, undamaged, complete with original retail packaging, tags and accessories for resale condition.
Products that have been used or show signs of wear and tear are not eligible for return for reasons unrelated to quality issues.
02

Who Pays Return Shipping

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Non-Defect / Change-of-Mind

The customer is responsible for return-shipping cost. Original outbound shipping cost is non-refundable.

Defective / Damaged / Wrong Item

We will cover valid return-shipping expense. You need to provide unboxing photos to verify defect.

03
Start Return

How To Start Return

Do NOT send goods back without prior approval.

Please email service@watgater.com with your order number, item name and reason for return. We will send return instructions and return address within 2 business days.

04

Refund Process

Inspection

After we receive and inspect returned goods, we will send you approval or rejection notice.

Refund

Approved refunds will be issued back to your original payment method within 7-14 business days.

Bank Processing

Banks may take an additional 3-10 working days to show funds on your statement.


Exchanges

We offer replacement only for products with manufacturing defects.


Non-Returnable Situation

We do not accept returns or provide free replacements for merchandise damaged due to customer negligence.

Contact

Questions about a return?

Email: service@watgater.com